Privacy policy
Privacy Policy
My Embroidery NZ ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and share personal information when you visit or buy from our online store, in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Information we collect
- Contact and order details: your name, email address, phone number, billing and delivery address, and the products you order.
- School order details: for school orders (for example, school leavers' garments), the child's name and classroom/room number. We collect these so we can personalise, sort and deliver orders to the right child at the right school.
- Payment information: card payments are handled by our payment processors. We do not see or store your full card details. If you pay by internet banking, we receive the payment details your bank shows us, such as your name and payment reference.
- Device and usage information: such as your IP address, browser type, pages viewed and how you reached our site, collected automatically through cookies and similar technologies.
- Communications: anything you send us by email, phone or our contact form.
Why we collect it
- To process, produce, personalise and deliver your order, including delivery to schools and classrooms.
- To take payment and keep accounting and tax records.
- To contact you about your order and respond to your questions.
- To run, secure and improve our website, and to prevent fraud.
- To send you marketing, but only if you have agreed. You can unsubscribe at any time.
We only collect what we need for these purposes and we use children's details only to fulfil the order they were provided for.
Who we share it with
- Shopify: our online store is hosted by Shopify, which stores and processes data for us. See Shopify's privacy policy at https://www.shopify.com/legal/privacy.
- Payment processors: such as Shopify Payments and its partners, which process card payments securely.
- Delivery and service providers: couriers, and the school where an order is delivered for distribution, only as needed to deliver your order.
- When required by law: for example, to comply with a legal obligation or protect our rights.
We do not sell your personal information. Some of our providers, including Shopify, may store information outside New Zealand. Where we do this, we take reasonable steps to make sure your information is protected in a way comparable to the Privacy Act 2020.
Cookies
Our store uses cookies to make the site work (for example, keeping items in your cart), to remember your preferences and to understand how the site is used. You can control or delete cookies through your browser settings, but parts of the store may not work without them.
How long we keep it, and security
We keep personal information only as long as needed for the purposes above and to meet legal requirements, such as tax record-keeping. We take reasonable steps to protect it from loss, misuse and unauthorised access.
Your rights: access and correction
Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you and to ask us to correct it. Parents and caregivers can contact us about their child's details. To make a request, contact us using the details below. We will respond as soon as practicable, and within 20 working days.
Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can complain to the Office of the Privacy Commissioner: www.privacy.org.nz, phone 0800 803 909.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
My Embroidery NZ
Email: george@myembroidery.co.nz
Mobile: 021 278 4462